Chatbots have been one of the hottest topics in the Legal Tech world in recent months.
Chatbots, or virtual assistants, are not the most cutting-edge development in the field of artificial intelligence (there are already more established examples, such as Siri, Alexa or Google Now), but they do represent a new technological option in the legal field.
There are not many examples of legal field chatbots in the world and most, if not all of them, are programmed in English or other languages.
In line with its commitment to innovation, ELZABURU has been developing Legal Tech solutions for several years to meet the needs of its clients and enhance its internal work processes. Thus, ElzaBot came into being with the aim of becoming a benchmark in the Spanish-speaking Legal Tech field.
ElzaBot is a legal sector chatbot which offers clients and users of ELZABURU’s website the possibility of obtaining information on the firm and answers to basic questions on industrial and intellectual property and new technologies.
The aim is to open a new channel of client-lawyer communication, creating a closer and more informal conversation and interaction environment.
ElzaBot aims to improve the digital experience of clients and provide information on the services Elzaburu offers, guiding users towards the most appropriate advice for their problem or query.
ElzaBot was developed with cooperation from the Alicante-based company 1millionbot (https://1millionbot.com/), one of the rising stars of the Alicante innovation sector and its “Digital District” project, specializing in the development of conversational bots, and with the continuous support of numerous professionals of the firm who provided content and tested the tool.
To develop and perfect the tool, it was necessary to determine not only which subjects ElzaBot could address but also the conversational tone and style, given that the legal sector has a very specific target group and specialized language. Therefore, the aim was to make the conversations informal and simple, while maintaining the necessary legal rigour.
Like any other chatbot, ElzaBot has a continuous learning system which enables it to adapt its responses to the demands of its users and will enable it to broaden and enhance content over time.
ElzaBot is available on ELZABURU’s website: https://www.elzaburu.es/
Authors: Pilar Soriano y Elisa Prieto
